EngineQuest Privacy Policy

Effective Date: 01/01/2020

Introduction

• EngineQuest recognizes the importance of maintaining your privacy.
• We value our relationship with you and appreciate your trust in providing information to us.
• This Privacy Notice explains how we collect, use, and protect customer information.
• By visiting this site, you accept the practices described in this Privacy Notice.
• EngineQuest does not rent, sell, or share personal information with other people or nonaffiliated companies except as disclosed in this policy.
• Your information will not be shared without your permission.

Information Collected

Personal Information You Provide

• We collect information to personalize and improve your EngineQuest shopping experience. You can choose not to provide certain information, but this may limit website features.
• Information is collected when you:
  • Search for a product
  • Place an order
  • Provide information in your account
  • Communicate with us via phone or email
  • Complete a questionnaire
• Examples of Personal Data Collected:
  • Identification Information: Name, address, phone number
  • Financial Information: Credit card or bank account numbers, Social Security, driver’s license numbers
  • Transactional Data: Purchase history, shipping and billing information
  • Communications: Community discussions, chats, dispute resolutions, and correspondence with EngineQuest

Automatically Collected Information

• Website Interaction:
• Log Data
  • Full Uniform Resource Locator (URL) clickstream data (to, through, and from our website)
  • Date and time of visits
  • Cookie number
  • Products viewed or searched for
  • Phone number used to contact customer service
• Technical Information:
  • IP address (used internally for server diagnostics and website administration)
  • Browser type and version
  • Operating system and platform
  • Page views, traffic data, advertising data
  • Purchase history
• Behavioral Tracking:
  • Session details: page response times, download errors, length of visits, page interactions (scrolling, clicks, mouse-overs)
  • Browsing patterns (methods used to navigate away from pages)

Third-Party Information Sources

• Updated address and delivery details from carriers or other third parties for record corrections and better service.
• Account information and page-view data from merchants we partner with for co-branded services.
• Search term and result data, including paid listings.
• Credit history information from credit bureaus, used for fraud detection and financial services.
• Additional verification information (e.g., driver’s license, credit card statements, utility bills) may be requested if submitted details cannot be verified.

Use of Information

Order Processing & Business Functions

• Information is used to:
  • Process orders and payments
  • Deliver products and services
  • Respond to inquiries and customer support requests
• EngineQuest may hire third-party service providers to perform essential functions (e.g., order fulfillment, email delivery).
• These companies are required to keep your data secure and confidential.

Marketing & Advertising

• Personal data is used to enhance your shopping experience, including tailored site features and special offers.
• Cookies & Tracking Technologies
  • Used to recognize returning customers, remember preferences, and recall past activities.
  • Cookies do not retain billing details or personally identifiable information explicitly.
  • If cookies are disabled, some site functions (e.g., Shopping Cart) may not work properly.
• Third-Party Advertisements
  • Third-party advertisers may use cookies or action tags to track ad effectiveness.
  • EngineQuest has no access to or control over these cookies.
  • Personally identifiable information (name, phone, address) is not shared with advertisers unless explicitly stated.

Third-Party Payment Processing

• Payment data may be shared with third-party payment processors.
• Credit card details are used only for billing the specific transaction unless otherwise disclosed.
• Payment data is temporarily stored on secure servers for refunds or customer inquiries.

Third-Party Offers & Partnerships

• After completing a purchase, you may be presented with third-party product or service offers.
• If you select an offer, you will be redirected to a third-party website.
• Information provided to the third party is subject to their privacy policies.
• EngineQuest does not share payment details with third parties unless explicitly authorized.

Contests & Surveys

• Occasionally, EngineQuest offers voluntary surveys and contests.
• If you participate, you may be asked to provide personal information.
• Data collected may be used for: Marketing, Service improvements, Customer insights

Aggregated & Non-Identifying Data Use

• EngineQuest may use aggregate, non-personally identifiable information for internal research.
  • Website improvement
  • Marketing and promotional analysis
• No personally identifiable information is disclosed in these cases.

Legal Compliance & Business Changes

• Personal information may be disclosed when required to:
  • Comply with legal obligations
  • Cooperate with investigations
  • Enforce EngineQuest’s Terms of Use
  • Protect the rights or property of EngineQuest or others
• In the event of a merger, acquisition, or partnership, customer information may be transferred to the new entity.

Security & Encryption

• Secure Socket Layer (SSL) Technology
  • Ensures secure data transmission over the internet.
  • Encrypts sensitive information.
  • SSL works best with 128-bit encryption.
  • EngineQuest supports a minimum of 40-bit or 56-bit encryption for transactions.
• Credit Card Security
  • Full credit card numbers are transmitted to the appropriate processor for order completion.
  • Only the last five digits are displayed for order confirmations.
  • Compliance with Payment Card Industry Data Security Standard (PCI DSS).

Policy Updates & Changes

• Last Updated: 01/01/2020
• EngineQuest may revise this Privacy Policy from time to time.
• Changes will be posted to this statement for transparency.
• We will not make material changes that reduce privacy protections without customer consent.

For any concerns or questions, please contact EngineQuest.